Privacy Policy for EPOXIUM 

At EPOXIUM, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. We are based in the United Kingdom and comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect and process the following data:

Personal Identification Information:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Address (if provided)

Technical Information:

• IP address
• Browser type and version
• Location data
• Device information
• Pages visited on our website
• Date and time of visits
• Referring website or search term used to find our website

Communication Information:

• Any information you provide when contacting us through email, phone, or contact forms.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To provide and improve our services: We may use your personal information to respond to inquiries, provide quotes, process orders, and deliver our industrial resin flooring services.

Customer support: To manage customer support requests and respond to any questions or concerns you may have about our services.

Communication: To send you marketing communications, offers, and updates about our services (only if you have opted in to receive them). You can opt out of these communications at any time.

Analytics and website improvement: We may use aggregated data to improve our website, enhance user experience, and ensure that content is presented in the most effective way.

Compliance with legal obligations: To comply with legal requirements or to protect our rights, property, or safety, and those of others.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: If you have provided your consent to receive marketing communications or to share your data with us, you can withdraw this consent at any time.

Contractual necessity: If you have entered into a contract with us for our services, we may process your data to fulfil our contractual obligations.

Legitimate interests: We may process your data to meet our legitimate business interests, such as improving our services, ensuring website security, and direct marketing (subject to your rights).

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

Service providers: We may share your personal information with trusted third-party service providers who assist us with services such as website hosting, customer support, and email communications. These third parties are obligated to keep your information confidential and only use it for the purposes we specify.

Legal compliance: We may disclose your information if required to do so by law, regulation, or legal process, such as responding to requests from government authorities.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under data protection laws, you have the following rights in relation to your personal data:

Access: You have the right to request access to the personal data we hold about you.

Correction: You have the right to request that we correct any inaccuracies in your data.

Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.

Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances.

Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Objection: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

To exercise these rights, please contact us using the details provided in Section 9.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the absolute security of your information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device and help us track how you use our site. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please see our Cookie Policy.

9. Contact Us

If you have any questions or concerns about how we collect, use, or store your personal data, or if you wish to exercise your data protection rights, please contact us:

EPOXIUM 
[Your Address]
[Your Email Address]
[Your Phone Number]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

This Privacy Policy is effective as of 28/12/2024